General FAQ’s

We sell our products at different market places as well. At times depending on different offers and promotions the prices may vary from platform to platform. This is why you will see different prices for the same product.

At times, we’re able to give you the chance to buy a much-wanted product before it is available in the market. This is when we list the product for pre-order—so you can pre-booked and pay for it in advance. The product will be shipped by us soon after the official launch. Pre-order are primarily first made available at No discounts, sale or offers are available on pre order bookings.

As the the inventory is refreshed at intervals, we would suggest that you add the product you want to purchase to your wish list and check in on it from time to time.

Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.

We offer 2 delivery modes:
Standard Delivery: Delivered in 3-7 business days.
Express Delivery: Delivered in 1-3 business days.

The delivery options available to you will depend on your PIN code, as well as the product you choose to buy.

When you enter your PIN code while placing your order, we will instantly be able to tell you if we can deliver to your location.

Delivery charges, where applicable, will be added to your total at Checkout.

The delivery time depends upon the availability of the product purchased, and the handling time for the product.

We don’t deliver internationally at the moment. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.

Unfortunately, at the moment we can’t ship different products in the same bag to separate addresses. We hope we can make this happen for you soon.


The Cash on Delivery payment option is only available if the logistics partner delivering to your location offers the option. You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit.


Payment FAQ's

You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets (Paytm, MobiKwik, Freecharge and more)  5. UPI.
Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

Convenience fee is a combination of COD charges (if applicable), fulfilment fees (to have hassle free shopping experience), and delivery fees. Convenience fee is non refundable.

Cash on Delivery (COD) is not currently available at the moment.

You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you’ve been bothered otherwise.

Unfortunately, at this time we accept only INR at RIMI.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please send an email at and we’ll sort it out for you.

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

Cancellation FAQ's

You can cancel your order before it has been processed by us. We’ll refund the full amount you’ve paid for such a cancellation. Here’s how to cancel your order:

Log in to your account and go to My Account
Select the appropriate order from Recent Orders 
Click on ‘Cancel Order’ for the items you want to cancel, individually
Select the reason and confirm the cancellation

Once you’re done, we’ll send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by us.

Make sure you cancel your order before it has been processed by us. That’s the only way we can refund the full amount you’ve spent.

Yes you can. You can individually cancel products in your bag before your order is processed by us. Go to Order History in the My Account section to cancel products.

That means the products from your order have already been shipped and you can’t make any cancellations now.

Once your order has been cancelled, it will take 3-4 business days for your refund to be processed and the amount to be transferred back to the source account. In the case of certain public sector banks, it can take up to 10-15 working days.

Yes. We’ll refund the entire amount for a cancelled order.

We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please raise a complaint by writing us at

If your order or a part of it does not match the product description, we’ll look into it right away. You can initiate a return request though My Orders in the My Account section.

On one of very few occasions we have to cancel orders for various reasons – the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund will be processed immediately. In all it will take 3-4 business days for your refund to be processed and the amount to be transferred back to the source account. In the case of certain public sector banks, it can take up to 10-15 working days.

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